Woman Finds Worm In Salad, Surprising Customer Service Story Ensues

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mattstaff
May 8, 2020 5:00 PM EDT

Just the idea of finding a worm in a salad is enough to send some shivers running up the spine. Fortunately, in this case, after the worm was discovered, a surprising, but welcomed customer service story developed. Basically, Sainsbury's pulled through in the clutch to address the situation with some serious grace. 

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    Food
    via Leila Jayne Daly‎
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    Text - Leila Jayne Daly ► Sainsbury's September 7 at 1:06pm - Portishead e Dear Sainsbury's, it is with a sad heart that I write to inform you that your lettuce made me fat. Today, starving, I entered my kitchen to make my lunch. Upon opening this fine lettuce, I noticed someone had already began eating it. Who, may you ask? Well it was this little worm. As you can imagine I was absolutely horrified. My children started crying, my cats started headbutting the wall in shock, I soiled myself, my h
    via Leila Jayne Daly‎
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    Text - I sat on the floor crying for a little over an hour. Until, puffy and red, I gave in and ate a burger. This was solely because I could not eat the lettuce purchased from you. Due to that burger, I instantly gained 12 stone. This is through no fault of my own and entirely due to the wormy lettuce. What kind of establishment allows worms on food that comes from the ground? Do you want me to die? What if I get worms and they eat my insides and then my children will be without a mother? You s
    via Leila Jayne Daly‎
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    Text - SA Sainsbury's O Hi Leila, what a terrible situation. That poor worm, munching away on some lettuce, all content with his life. Now he's playing the starring role in a horror story. I hope you've been able to calm the children, selling them the clear benefits of the situation. I mean, worms are easy pets to keep, I assume? Although, a 12 stone weight gain from a burger, that's quite the
    via Leila Jayne Daly‎
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    Text - achievement. Not at all your standard burger, it sounds amazing. Was it one of ours, as l'd like to try it? Judging by your picture, you make a mean salad, perhaps salads could be an alternative option to your new career move? Of course, it's clear we should hang our heads, and worms certainly don't belong in lettuce, but as an alternative to closing down and issuing P45s, how about we sort a refund, with maybe a little extra to help feed your new friend and treat yourself to something ni
    via Leila Jayne Daly‎
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    Text - Leila Jayne Daly I am willing to consider a transfer to salad maker rather than a career as a fat prostitute. Good idea Ross. I will definitely mull this over. As for the imminent closure proceedings, I am willing to let you keep your stores if you buy me a Ferrari and a fresh lettuce. If we make a deal l'll call off my lawyers. In terms of my little wormy friend (Jackie Chan), you will be most pleased to hear that he was very much alive when he appeared in my house. We have sent him to l
    via Leila Jayne Daly‎
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    Text - Further to the above, we must discuss arrangements for worm care. I feel like whilst you sent your pet to live with me you should contribute towards the household bills. He's an avid Netflix fan, and has requested we run a TV and electricity into the playhouse in the garden which he refers to as "King Jackie's Kingdom of doom". Perhaps that's something you could assist with until we locate a foster home. The burger was indeed bought from your store, it was a rustlers quarter pounder and I
    via Leila Jayne Daly‎
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    Text - S Sainsbury's O Leila Jayne Daly A fresh lettuce, I could organise. Well, points or a gift card for you to buy one at least. Hopefully Mr Miyagi won't be hitching a ride on that one. The Ferrari might be a little tricker. How about a packet of Taste the Difference cookies instead, they're the Ferrari of their field after all? Not sure Jackie's looking for a foster home. Word on the ground is that he's found a wormfriend, ideal for Netflix and chill, so I don't think he's up for a move. I'
    via Leila Jayne Daly‎
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    Text - Leila Jayne Daly I have considered your offer, and you've spoken to the fat prostitute in me. Cookies do seem like a good settlement and I am partial to the taste the difference range. I particularly applaud the subtle advertising there. I will have a chat with Jackie, but I think I'll call ahead first. Not sure I want to interrupt his Netflix and chill with Mrs Chan. You will definitely need to help with maintenance costs, and setting up Netflix. That part is non negotiable. If I find Mr
    via Leila Jayne Daly‎
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    Text - S Sainsbury's O Leila Jayne Daly Glad we've been able to come to an amicable agreement. Custody battles can be costly, so best to settle this one out of court. Pop me a PM with your address and 'll sort a gift card. Ross O Like · Reply · 62,545 · September 7 at 7:43pm Leila Jayne Daly l agree, definitely best we settle out of court. I shall send my address immediately to delay further uncertainty with regards to the Chan family's future living situation. Have a pleasant day, Ross. Like ·
    via Leila Jayne Daly‎
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    Text - VEITLIA Sainsbury's live well for tess OUR TV SHOWS FRMS YOR WAY Sainsbury's Sainsbur lwe wel for Everyday Shopping Cand ROWNY NETFLIX Lonbon ECN NY www. IA Dear Leila Hey Jackie Thanks so much for contacting us on Facebook. As I mentioned, Ive enclosed a gift card for you to use the next time you shop us Please allow 72 hous after receiving this, to ensure the balance has been activated Long time no squirm How's life down underground? Good, I hope. teila from your adopted family let us k
    via Leila Jayne Daly‎
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    Text - Leila Jayne Daly As if this could get any better, I just arrived home to post addressed to Jackie Chan and post addressed to me. Ross, you are an absolute legend, not for the free stuff, for the humour. Much love. Absolutely amazing. (Please tag friends who commented in the replies to further share his awesomeness Have attached a picture but in case it's not clear I'll write what they say below. Letter 1 (included was a Netflix gift card and a laminated picture of Ross the worm) "Dear Jac
    via Leila Jayne Daly‎
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    Text - I hear you've also taken to Netflix. Who wouldn't, it's so good. It's an expense though and, with free food and board, you might want to pass the contents of this letter on to Leila. Although, having said that, after that burger, she may not want to be spending more time on the sofa.. Anyway, enjoy your new home. My best to Mrs Chan. Ross. P.S Leave the dog alone". Letter 2 "Dear Leila. Thanks so much for contacting us on Facebook. As I mentioned, I've enclosed a gift card for you to use
    via Leila Jayne Daly‎
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    Text - I hope Jackie's not causing too much trouble, and that's the neighbour's dog is no longer being terrorised. I've requested £10 be added to the gift card. I hope this allows you to buy a lettuce free from ninja worms, and maybe some of those cookies I suggested. <coughs> maybe a Rustlers too? Thanks for letting us know what happened. My best to Jackie, your husband and the kids. Oh, and the neighbour's dog too. Kind regards, Ross" S Sainsbury's O Glad you enjoyed the letters, Leila. I was
    via Leila Jayne Daly‎

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customer service faith in humanity awesome food win
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